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Water Damage in your home, now what?

2/1/2018 (Permalink)

Water Damage Water Damage in your home, now what?  A water damage can happen in the blink of an eye. Call SERVPRO of Twin Falls and Jerome Counties for any of your restoration needs.

Water damage is the #1 reason homeowners file a file a claim with their insurance company.  Water can be very intrusive to your home very quickly.  Water will always follow the path of least resistance, saturating everything in its path.  It is important to know what you as a homeowner can do to help to prevent further damage from occurring.

Most of the time, water damage in a home is the result of an accident within the home and not weather related.  Whether it is a burst water line connected to an appliance, a bathtub overflowing, a washing machine that is malfunctioning or any of the other mishaps that can happen in a home; the most important thing to remember is to CALL A PROFESSIONAL!

At SERVPRO of Twin Falls and Jerome Counties it is always our goal to put our customers worries at ease.  When you make contact with our office, you will always speak to someone local that knows this business inside and out.  We will ask a variety of questions including: what type of flooring you have in your home, what the square footage is, and what areas are affected.  This allows our team to arrive promptly and ready to handle whatever disaster you are facing.  If you are planning on filing a claim with your homeowners insurance, we can help guide you through the process and deal with your insurance adjuster directly.  At SERVPRO of Twin Falls and Jerome Counties we are a preferred vendor for many local and national insurance companies.

After calling us at SERVPRO of Twin Falls and Jerome Counties use the guide below to minimize the damage to your home and belongings.

DO-

  • Shut off the source of water if at all possible or contact a qualified person to stop the water.(city water department, plumber)
  • If water has affected anything electrical, turn off the power to the affected area at the breaker box if it is safe to do so.
  • Remove as much water as possible by mopping and blotting.
  • Wipe excess water off of wood furniture after removing table top items.
  • Place aluminum foil or wood blocks between furniture legs and flooring.
  • Remove any paintings, documents, computers or any other materials that are valuable or sensitive and store them in an unaffected, dry area of the house.
  • Hang curtains and/or draperies off of the floor.
  • Take and furs and/or leather items to a separate dry space at room temperature.

DON’T-

  • Enter rooms with standing water where electrical shock hazards may exist.
  • Enter affected areas if electrical outlets, switches or any other electrical equipment has been exposed to water.
  • Leave books, magazines, newspapers or any other colored items on wet flooring and/or furniture to prevent staining.
  • Leave wet Oriental rugs or any rug, on a carpeted surface to prevent staining.
  • Use your household vacuum cleaner to remove water.
  • Use TVs or any other appliance while sitting in wet material.
  • Enter rooms or turn on light fixtures in a room where the ceiling is wet or sagging from retained water.
  • Wait to call our team. The longer you wait to call, the more secondary damage is occurring.  

Why us? : This humble bloggers opinion on choosing the right restoration company.

1/17/2018 (Permalink)

As I am sitting at my desk racking my brain, trying to figure out what readers would like to see in our company’s blog, it suddenly hit me...  Why us?  It seems like such a simple question but, to our potential customer it is a very important one. 

When my wife and I bought our first home, I can’t express the overwhelming feeling we had.  We had finally quit throwing our hard earned money out the window on rent and finally had a place to call our own!  A place that we could watch our 3 boys grow into young men, a place that we could paint the walls whatever color we would like, finally being able to hang our family pictures to the wall instead of trusting the silly putty wall hangers because we couldn’t put nails in the wall and get our deposit back.  Your home is your castle, whether it’s a one bedroom one bath starter home that you bought to start your journey in life, or it’s the dream home that you built after years of hard work.  You see, it doesn’t matter whether it’s your first or the 100th home you’ve owned, when you pull in the driveway you can’t help but feel pride in ownership.  So I find myself trying to answer this question; what would drive you as a homeowner to trust SERVPRO of Twin Falls and Jerome Counties to restore your castle after a disaster? 

Here are a few reasons why I would trust our crew in my castle:

Culture

At SERVPRO of Twin Falls and Jerome Counties we believe in treating every home or business we step foot into as if it were our own.  One of our company goals is to treat everyone and everything as you would if it was our family going through this loss.  It doesn’t matter if it’s a small stain on the carpet or three feet of raw sewage in a basement, we will treat your loss with the utmost respect and professionalism.

Communication

At SERVPRO of Twin Falls and Jerome Counties we know that communication is key. When you experience a loss in your home, you have many questions.   It is our goal to have someone available to answer your questions right away.  We want you to know that as our customer, we work for you, not the other way around.  We have worked hard to develop our brand in the Magic Valley as the company that works for you! 

You and your insurance company will be informed every step of the way.  We always work on an approval only basis.  This means that we will only do the work that you as the homeowner and/or your insurance company has approved.  We want to make sure this process is as smooth and painless as possible. 

Dry First

At SERVPRO of Twin Falls and Jerome Counties we believe in Applied Structural Drying.  In simple terms, we do not want to come into your house and just start tearing things apart.  We have invested a lot of time and assets into equipment, training, and tools that allow us to dry the structure with minimal disruption.  If there is a way to extract and mitigate the damage without tearing out floors and/or walls, we have the equipment and knowledge to do it.  By doing this, we minimize the disruption of your life and more importantly keep the overall cost of the loss down.

Highly Trained Specialists

Since first opening the doors in 1967, training has been the backbone of SERVPRO success nationwide.  In Twin Falls, this is something that is very important to us as a company.  We are an IICRC (Institute of Inspection, Cleaning and Restoration Certification) certified firm.  The IICRC is a certification and Standards Developing Organization (SDO) non-profit organization for the inspection, cleaning and restoration industries and is what most insurance companies base their standards on.  Unlike most companies, ALL of our employees are trained to these standards.  

Faster to Any Size Disaster

A fast response is crucial!  An immediate response helps to minimize the damage and the cleaning and restoration costs.

Water is particularly invasive, quickly spreading throughout your property and being absorbed into floors, walls, furniture, etc. Our Technicians arrive fast and start the extraction right away.  The faster we can extract and stabilize, the fewer things become damaged.

At SERVPRO we utilize the 1-4-8 method when responding to emergencies.  Within the first hour you will receive a follow-up call from our team, letting you know our estimated arrival.  Within the first 4 hours, we will arrive on-site ready to start mitigating the loss.  Within the first eight hours, we will have a job scope verbally communicated to the property owner.   

5 easy steps to prevent frozen pipes this winter!

1/16/2018 (Permalink)

Water Damage 5 easy steps to prevent frozen pipes this winter! Frozen pipes are one of the main sources of water damage in a home.

Summer is over, the first chill is in the air and your garden is wilting due to the early morning frost.  As homeowners, there are a few easy, yet critical things we need to do to prevent pipes from freezing once that cold East wind blows through the Magic Valley.

Why you ask?  When water freezes it expands, if there is water trapped in your pipes it could cause a burst- Flooding your basement, ruining drywall and costing thousands of dollars in repairs.  Frozen water lines that burst are often some of the most expensive and time consuming losses we see in the Magic Valley.

Bottom line, take these precautionary measures in the fall to prevent a catastrophic failure within the plumbing of your home during our cold winter months. 

Here are 5 steps everyone can take to help prevent frozen pipes this winter.

Step 1: Drain exposed/ unused lines.

The first thing every homeowner should do is get the water out!  Garden hoses and sprinkler lines are one of the most common culprits of burst pipes. 

Make sure all outside hoses are detached from the spigot and allow the spigot to drain.  If you leave a garden hose attached to the outside water spigot, your chances of having a water damage in the spring increase dramatically.  While it is true that most outside water sources are “frost free,” if a hose is connected there is no way for the water to drain and will lead to a burst.

In Idaho, our main water supply line coming into our homes is typically buried 36” or more due to our average frost line being 31”.  The same can’t be said for our automatic sprinkler lines.  The average depth for sprinkler lines is only six to eight inches, well above our frost line.  This means that if your sprinkler lines have not been properly drained, there is an overwhelming chance that the lines will freeze.

It is best to have a professional come and blow out your automatic sprinkler lines every fall.  While most of us have an air compressor at home, few of us have one with the appropriate psi to purge all of the water through the system.

Step 2: Insulate exposed piping

In an ideal situation, all of our homes plumbing would be within the structure and in a heated space.  Unfortunately for us as homeowners, this is not always the case.   Focus on the unheated areas of your home- attics, crawlspaces and basements.  If you have any piping within these spaces, insulated them properly with sleeves wrapping or heat tape.  All of these can be purchased at your favorite hardware/home improvement store.

Step 3: Open cabinet doors

When we get into the coldest months of the year, when the temperature rarely gets above the freezing mark, even our indoor plumbing can be subject to freezing.  The easiest and most cost effective way to help with this is opening your cabinet doors.  I know that none of us want every cabinet in the house open (especially my wife) but, during our cold snaps, the increased airflow will help keep the pipes within the wall above the freezing point.

Step 4: let it drip!

When one of our famous Idaho cold fronts move in and the temperatures plummet, let all of your faucets drip.  By just allowing the water to continuously drip, the water inside the pipes is moving, relieving pressure.  Therefore not allowing a freeze up to occur.

Step 5: Shut off the water completely

If you’re planning a trip during the winter months, take the extra precaution and turn off the water coming into your home.  This ensures that you won’t come home to a new swimming pool where your living room used to be.  When the cold water sits unused in your pipes it increases your chance of a frozen pipe.  More importantly, if your home was to lose power for a few days while you’re away during sub-zero temperatures, you could come home to an absolute disaster!  So, why take the risk?  Take the extra precaution and turn your water off while away.  The water main shut off is typically found in the basement of your home where the water line enters the structure.  If you can’t find it, look in your property records to locate the shutoff valve.

Homes Benefit from Mold Cleanup.

9/5/2017 (Permalink)

Mold Remediation Homes Benefit from Mold Cleanup. Laundry Room

It is tempting to research a bit and then try to remove household mold without professional help. Save yourself the frustration and be confident that the microbial infestation in your house is abated properly with a call to SERVPRO of Twin Falls/Jerome Co.

Mold damage to your home is not a reflection on how well you keep your home clean. Mold spores are always in the air, indoors and out, awaiting the perfect conditions to activate and grow. Our mold remediation specialists have advanced training in mold mediation. Understanding mold is the key to resolving a mold proliferation.    When you smell an earthy, musty odor or see streaking and staining of surfaces, ask us here at SERVPRO of Twin Falls/Jerome Counties to investigate. Mold spores need water and a source of organic matter to transform from specks floating in the air to rapidly expanding colonies. Mold comes in a rainbow of colors and textures from fuzzy to leathery. It slowly destroys building structures and personal belongings if not remediated by our trained technicians. Susceptible individuals with allergies or other sensitivities report health issues when a mold is on the upswing, but only a health care practitioner appropriately advises in those cases.    SERVPRO of Twin Falls/Jerome Co. crews receive certification in remediation techniques developed by the Environmental Protection Agency (EPA,) and use these efficient protocols to almost rid your home of current infestations and avoid future problems. However, total extermination and elimination of these fungi are not possible. The first task is to contain the mold. We use physical barriers like plastic sheeting when the mold outbreak is small. Negative air pressure machines arrive with us when larger mold out breaks are present. They filter the air and vent residues outside of living areas, ensuring that spores and other particulates do not circulate in your home’s atmosphere.    Next, the moldy material, including any porous surface infiltrated, is removed and bagged for proper disposal. Our staff wears personal protective equipment (PPE) throughout for safety during each step. We apply professional-grade antimicrobials to the affected area and vacuum up debris using equipment with HEPA filtration systems. The crew replaces any building material removed with the mold, and paints, stains or otherwise finish the area to look “Like it never even happened.”    No remediation is complete until we find the cause of the mold and it is repaired and the mold is eliminated.

Tips to Avoid a Kitchen Fire

9/5/2017 (Permalink)

Fire Damage Tips to Avoid a Kitchen Fire Unattended Cooking Twin Falls, Idaho

Did you know the kitchen is where more home fires occur than anywhere else in the house and that cooking is the number one cause of home fires?

  1. Never leave cooking food unattended – stay in the kitchen when frying, grilling or broiling food. If you must leave the kitchen, even for a second, turn off the stove.
  2. Check your food regularly while cooking and remain in the home while cooking.
  3. Use a timer so you’ll remember that the stove or oven is on.
  4. Don’t wear loose clothing or dangling sleeves while cooking.
  5. Keep the kids away from the cooking area. Enforce a “kid-free zone” and make them stay at least three feet away from the stove.
  6. Keep anything that can catch fire - pot holders, oven mitts, wooden utensils, paper or plastic bags, food packaging, and towels or curtains—away from your stove, oven or any other appliance in the kitchen that generates heat.
  7. Clean cooking surfaces on a regular basis to prevent grease buildup.
  8. Consider purchasing a fire extinguisher to keep in your kitchen. Contact your local fire department to take training on the proper use of extinguishers.]
  9. Always check the kitchen before going to bed or leaving the home to make sure all stoves, ovens, and small appliances are turned off.

Fire/Smoke Damage Is Restored with Professional Help

8/31/2017 (Permalink)

Fire Damage Fire/Smoke Damage Is Restored with Professional Help Kitchen Fire

SERVPRO Provides Cleanup for Fire/Smoke Damaging Events.

Homeowners/Business owners go years managing their own home/business without ever calling anyone to help. A major event like a fire can change in a blink of an eye. SERVPRO focuses on providing high-quality fire damage restoration service to meet your needs.   We arrive quickly, and with agreement from you and your insurance adjuster, puts together the restoration plan that guides the crew assigned to the steps needed to cleanup and then restore your home to pre-fire loss condition.   Our team members are familiar with current fire restoration industry standards and follow the guidelines of the IICRC. and the use of products and equipment that meet or exceed the standards. We evaluate the structure and contents throughout your entire home/business soiled with residue and select appropriate and effective tools and cleaners to remove the soot and debris. Charred areas may be sanded down and refinished or replaced, if necessary. Restoration is our mission, to save time and money, and to reduce the disruption to your home/business. After the visible effects of the fire disappear we resolve any odor issues with strategies ranging from thorough cleaning through spray neutralizers to thermal fogging, in extreme cases.    If you are home/business owner that experience a fire this year, SERVPRO of Twin falls and Jerome Counties stands ready to help. Call our offices at (208) 735-1447 to set up a time to come and visit with you to see how we can help to bring you home/business back to preloss condition.

SERVPRO of Twin Falls & Jerome Counties 24 Hour Emergency Water Damage Service

6/1/2017 (Permalink)

Water Damage SERVPRO of Twin Falls & Jerome Counties 24 Hour Emergency Water Damage Service SERVPRO of Twin Falls & Jerome Counties provides 24 hour fire and water damage restoration service in Twin Falls & Jerome Counties

SERVPRO of Twin Falls & Jerome Counties is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 
208-735-1447

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Twin Falls & Jerome Counties has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?
  • What year the house was build?

About SERVPRO of Twin Falls & Jerome Counties

SERVPRO of Twin Falls & Jerome Counties specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Does Your Twin Falls or Jerome County Home Have A Mold Problem?

6/1/2017 (Permalink)

Mold Remediation Does Your Twin Falls or Jerome County Home Have A Mold Problem? Be careful! Without proper training, you could be spreading mold throughout your home.

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of Twin Falls & Jerome Counties for mold remediation services.

What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of Twin Falls & Jerome Counties specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today – 208-735-1447

Twin Falls & Jerome Counties Smoke and Soot Cleanup

6/1/2017 (Permalink)

Fire Damage Twin Falls & Jerome Counties Smoke and Soot Cleanup Smoke and Soot Damage Can Cause a Pervasive Odor in Your Twin Falls or Jerome Counties Home.

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Twin Falls & Jerome Counties will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 
208-735-1447

Our Highly Trained Restoration Specialists can restore your Twin Falls or Jerome County Home

6/1/2017 (Permalink)

General Our Highly Trained Restoration Specialists can restore your Twin Falls or Jerome County Home We are an IICRC Certified Firm

SERVPRO of Twin Falls & Jerome Counties is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Twin Falls & Jerome Counties

SERVPRO of Twin Falls & Jerome Counties specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.