What our Customers say...


SERVPRO has done a great job helping several of my clients as I'm an insurance agent here at Starley Leavitt Insurance in Twin Falls. They are great people to work with, and very friendly. Give them a call during your fire, water, and mold problems in your house.

We suffered extensive water damage to ceilings, fixtures, walls, and floors as a result of an overflowing shower upstairs.
Luke and his team showed up promptly and worked quickly to get the situation in hand. Over four weeks of drying, removing damaged drywall, and installing and painting new drywall, they have always been highly professional and extremely personable.
Luke was always immediately available to answer any question, and always specifically described beforehand, what needed to be done, and what the cost would be.
We were especially impressed with how they contained the construction dust and debris from migrating into the rest of the place. We are very pleased with the quality of their work, would highly recommend them to anyone with the misfortune to need professional mitigation services, and will be glad to be a personal reference.

The crew at SERVPRO do an awesome job of taking care of my customers whenever there is a claim. They communicate great with my clients and my self so that everyone is on the same page. Great response time too.

From the moment when I called the Twin Falls office in a panic with a flood, all the staff that I encountered were personable, reassuring, responsive and so easy to work with. Luke handled our case and was always just a telephone call away. He was well informed and worked cooperatively with our insurance company. I was impressed with the job they did to dehumidify and dry out our house, and I highly recommend them. I couldn't have been happier with the service. Thank you, Luke, Patricia, and Andrew.

SERVPRO of Twin Falls, owned by Luke, performed restoration work on our property as a result of The Wood River Flood.

Luke is a professional who is a clear communicator, understands what needs to be done, communicates directly with the insurance adjuster as
well as with the home owner.

I felt I could trust him and felt that the resultant job would address the flood damage:  I was correct.
If anyone is our geography experiences a river breach and its attending damage, I would immediately call SERVPRO of Twin Falls and Jerome Counties.

Thank you Luke

We came home from a trip to a flooded basement. After hours call, he was here quickly!!! Thanks, Luke for the fabulous job!! Love the job you did!!!!!

Luke came to inspect our home. He was very professional and he went above and beyond to help us. Highly recommended his company.

Wonderful company to work with! They treated my home, my time, and the cost as if it were there own. Down to earth people who are doing their best to get you out of a crummy situation. Don't ever want to be flooded again, but if I were, I would call Luke at SERVPRO.

Excellent work and done in a timely manner.

I recently had some water damage to my home, after several attempts trying to find a company to help me out with no prevail, I decided to call SERVPRO. Within 15 minutes of my call Luke called me back and said he would be right over. This young man then spent the next few hours removing the water from the carpets and walls with some very hightech equipment. During this time one of the other companies returned my call and when I explained that I had someone in my home helping me, they asked which company was it. I repsonded SERVPRO and the gentleman said well then you are in good hands. Even their competitors recognize the high quality of service that SERVPRO offers their clients! Throughout the cleanup/restoration process, SERVPRO has been in constant communication with me to let me know who would be coming to my home and what repairs they would be assessing/making. The entire crew is professional and friendly and has treated my home as if it were their own. I have had the unfortunately experienced of a home flood before and the level of service and the quality of work performed by SERVPRO has surpassed my previous experience and expectations. I would (and will) without hestitation recommend SERVPRO to anyone who needs the competent and trained services of a cleanup and restoration company. Thank you to Luke and the entire staff at SERVPRO.

Luke and Patricia were very helpful, easy to work with,  showed great patience. Work was done in a timely manner. It really does look "Like it never even happened."

So happy we called SERVPRO! Luke came out at 2 am because of a burst pipe in the bathroom that flooded our bathroom, bedroom and dining area. He was just a pleasure to work with! He made sure I understood everything that happened, what needed to be done, how he was going to fix it, and what condition everything was in when his job was completed 3 days later. He treated our home as if it were his own and was very respectful. Hopeful we never have another issue that needs the services of SERVPRO, but if we do, we will absolutely be using them again. :)

We had a pipe break in our bathroom wall and could hear the water running underneath the house we called Luke and his brother with SERVPRO his brother walked me through how to shut the water off and they responded within a very short period of time had a plumber over.dryers under the house we are very thankful it wasn't worse and also extremely thankful for the courteous respectful honest and immediate attention that SERVPRO and the crew gave to us we would definitely recommend them to anyone who has had a problem with any kind of damage fire water mold or anything . Thank you so much for the quality service sincerely the Mealers

Luke and his crew did a great job, we had and extensive leak in a downstairs bedroom, which we found on a Saturday.  He came over right away, started drying up the area, installed fans, removed some dry wall and floor boards, and started us on our way to recovery.  The job became more extensive, he handled everything and even with walls removed and carpet completely torn up.  Our room was completely restored in less than 2 weeks, which for the amount that was included was incredibly fast.  Thanks for a great and timely job.

They did some work for my company, after a pipe breaking and flooding issue. So when I had a similar incident in my home they were the first ones I called. They are very professional and always available by phone to answer any questions I had, even on the weekends. They are understanding of the stress these sort of things cause to homeowners and willing to help out anyway they can. They are also quick with their response.

We were extremely lucky to have SERVPRO come and take care of the massive flood in our downstairs bedroom. Not only were they swift, profoundly professional, but most importantly completely thorough. They came in daily to work or check on progress. They are a blessing to the twin falls community.

We called SERVPRO,  and Luke Balbas responded on time. By looking to see if he could clean and polish our wood floor,  he discovered moisture and mold in the powder room.  He conducted a detailed inspection going into the crawl space and attic to determine the source.  He explained every step and reason.  Luke is so professional and friendly.  His expertise is unquestionable.  I would recommend him and his company with no conditions.  Outstanding service!

SERVPRO of Twin Falls were prompt, professional and extremely thorough in all aspects in their profession. They were readily available each time I called with questions or concerns. They would come to inspect all procedures no matter the time of day. They encompass work ethic!!!

SERVPRO was awesome! Called Monday morning and they came out a couple of hours later when 2 other restoration companies told us that they were 2 weeks out.  They did everything they could to get things dried out as soon as possible. Highly recommend them!

I don't even know where to start. Luke was so professional and treated my home as if it was his own. Always kept me informed on every step that had to be done. Never ever left anything undone and no messes . I have two little dogs and never had to worry about them or put them in up. I run apt. homes in Bingham  Countyand if ever I need restoration on my buildings I will call SERVPRO out of Twin Falls. Thanks you guys!

We recently had some water damage and mold in our laundry area.  I called SERVPRO and other restoration companies in the area and of the companies that actually showed up to give us a bid Luke from SERVPRO was far and away the most professional and thorough in their assessment of the damages.  Everyone associated with the company who worked on the project were personable and professional. 
The mold remediation and reconstruction was done quickly and done right, just like TV ads show.  On a walk through of the finished project Luke found a couple of aesthetic issues that were remedied the next day.
Hopefully I never have another problem like this, but if I do I will only call SERVPRO.