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Fire & Water - Cleanup & Restoration

Archived Blog Posts

SERVPRO Rescues Twin Falls Possessions from Permanent Smoke and Soot Damage

12/12/2018 (Permalink)

Fire Damage SERVPRO Rescues Twin Falls Possessions from Permanent Smoke and Soot Damage Soot and Smoke Cleanup Needs the Skills Offered by SERVPRO for Twin Falls Property Owners

Techniques Used To Restore Fire Damage In Twin Falls

A fire in a structure has some predictability, but each home showcases its own combination of unique fire damage. Variations in building materials, furnishings, flooring, stored items, and the source of the fire make the smoke and soot damage different home to home and even room to room in the same dwelling. Our professional crews match assessed damage to appropriate cleanup strategies and products.

When your Twin Falls home suffers fire damage, ordinary cleaning methods often miss the mark. The training our crew member pursue from the Institute of Inspection, Cleaning, and Restoration Certification (IICRC) prepares them to make correct cleaning tool and product choices as they follow research-based techniques to bring your home’s structure and contents back to preloss condition.

Soot characteristics differ depending on the types of materials burned. Light, ashy soot on surfaces is the result when a hot, fast-burning fuel like paper burns. Slower, lower temperature fires occur when fabrics smolder, leaving heavier, sticky soot. Many fires start in the kitchen where grease and food provide a protein-based fuel that covers items in a thin but hard to remove residue. SERVPRO stocks the tools and cleaning aids that help remove each type of soot most efficiently.

Light, loose soot is managed with dry sponging and vacuuming to avoid smearing and spreading. The sticky coatings from electrical and fabric fires need a cleaning product with wetting agents and surfactants that loosen and dislodge, permitting SERVPRO crews to wipe away the debris with cloths or damp sponges. Protein fires require a solvent and abrasive tools to remove the shellac-like soot remaining and a professional touch that ensures the soot is cleared yet the underlying surfaces remain unharmed.

Fire residues are acidic and corrosive, causing despair for homeowners who fear that the soot and ensuing deterioration ruin treasured personal possessions. SERVPRO production technicians use a broad range of methods to halt the corrosion and restore the function and appearance of everything from light fixtures and knick-knacks to furniture, bedding, window coverings, and clothing. We save both time and money for our customers with our restoration approach, avoiding the need to discard irreplaceable items and the expense of replacement.

SERVPRO of Twin Falls & Jerome Counties offers residents high-quality fire restoration services, transforming smoky, sooty chaos to “Like it never even happened.” Call us at (208) 735-1447 for a speedy fire damage assessment and immediate remediation.

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Can Flood Damaged Carpeting in Your Twin Falls Home be Salvaged?

12/4/2018 (Permalink)

Storm Damage Can Flood Damaged Carpeting in Your Twin Falls Home be Salvaged? Call SERVPRO when water damages your flooring.

Drying a Home Inside and Out after Flood Damage in Twin Falls

Floods can be caused by pretty much anything: heavy rainfall, natural disaster or internal plumbing issues. One consistent part of floods is that they are relatively unpredictable with local warnings sent out as little as a week before the damage occurs. They can also cause thousands of dollars worth of damage to your property and possessions. In the aftermath of a flood, you need a professional and experienced service provider to make the necessary reparations.

The impact of flood damage in Twin Falls properties is as much measured by what you cannot see as what you can. Standing water can cause permanent harm if it is allowed to saturate carpets, wall cavities, and subfloors. SERVPRO is one of the few restoration providers with the equipment and know-how to tackle all three.

Most local providers can bring in gas pumps or water extractors to help remove standing water from your property. However, water that permeates the structure of the home itself is much more difficult to remedy. SERVPRO use drying mats to help absorb water from beneath your floorboards.

Drying mats are advanced equipment laying over the affected area. By using a centralized pump to draw water from inside the floor itself, they ensure the structure is dry inside and out. Removing all moisture is essential after flood damage as any residual moisture can quickly become a cause for concern with secondary damages like mold growth likely.

Equipment is only useful in the right hands. SERVPRO technicians train extensively, and many hold IICRC certificates in applied structural drying among other qualifications. Carpets, for example, are up to 50% weaker when wet. Carpeted areas require removal so that they can dry on both sides. We then apply anti-microbial treatments before replacing them.

Going the extra mile is what has got us to where we are today. If you need a service that goes above and beyond, contact SERVPRO of Twin Falls & Jerome Counties at (208) 725-1447 now.

Shoshone Falls is called the Niagara Falls of the West.  Click here for more information.

Some Warning Signs of Fire and Soot Damage in Twin Falls

11/30/2018 (Permalink)

Why SERVPRO Some Warning Signs of Fire and Soot Damage in Twin Falls A fire can leave charring and soot damage inside of your home. Contact SERVPRO right away for remediation and cleaning services.

Soot and Smoke Removal in Your Twin Falls Home

Regardless of the size of the fire that affected your Twin Falls home, most of the affected properties have to overcome some degree of both soot and smoke damages to return to their original state. Neither of these conditions can get resolved through conventional cleaning methods available to a homeowner, so you have to find credible professional restoration services that can help you quickly to recover your fire-damaged residence.

Regardless of how the fire damages in Twin Falls originated in your home, you want assurances that you can return to a comfortable life inside of your property. This assurance begins with the right choice in professional restoration. Our SERVPRO professionals can help you to overcome effects like soot and smoke damage efficiently so that you do not have to spend a minute longer than necessary away from your home.

Our franchise offers highly-trained technicians available to you 24-hours a day because disasters rarely wait until a convenient time to occur. We can arrive quickly with the full measure of our resources loaded into our SERVPRO Green Fleet of service vehicles to offer efficient mitigation and restoration solutions to our customers.

With soot damage, premier cleaning solutions such as our bristled brushes and high-powered vacuums can remove set in soot from surfaces and help to remove buildup from inside HVAC systems as well. For particulates still lingering in the environment, we can set up air scrubbers throughout the property to capture debris, soot, mold spores, dust, and other microscopic particles as small as 0.3 microns. These machines can improve air quality significantly after even a brief period of operation.

With our advanced equipment like thermal foggers, we can make short work of smoke damages and lingering foul odors within your fire-damaged home. This machine releases a dense chemical compound that can neutralize odor molecules on contact to eliminate them permanently from open areas, carpets, and other soft materials.

Make a wise choice for fire recovery and trust our SERVPRO of Twin Falls & Jerome Counties fire restoration technicians. We are available 24/7 at (208) 735-1447.

Click here for more information about Twin Falls.

How Our Water Damage Experts Can Restore Your Twin Falls Movie Theater

11/17/2018 (Permalink)

Commercial How Our Water Damage Experts Can Restore Your Twin Falls Movie Theater Professional restoration can help you to remove the water quickly and dry it thoroughly to prevent worsening conditions in the days to come.

Water Extraction For Your Twin Falls Movie Theater

Movie theaters are a great pastime, and your Twin Falls facility likely still sees a great deal of foot traffic every week for those coming to see the latest features on the big screen. With such steep competitions between the businesses throughout the region, an emergency within the theater that poses a safety risk or environmental hazard for moviegoers can take a deep toll on the potential profits your facility stands to make. Professional restoration can help you to remove the water quickly and dry it thoroughly to prevent worsening conditions in the days to come.

The first step for water removal in your Twin Falls property is not something that business owners or management can do on their own. Our SERVPRO professionals offer fast extraction through our industry-leading equipment available 24-hours a day. With a short timeline before pooling water can adversely affect construction materials and the contents of your theater, you need a team of professionals that can arrive quickly.

From the moment that our team arrives at your building, we work to ensure that none of the contents, flooring, and seating throughout the individual theaters have become affected by the water loss incident. These are high dollar additions to your facility, and we work efficiently to protect them through efficient drying techniques like our air movers and dehumidification equipment.

For carpeted areas like the lobby and individual screening rooms that have absorbed the water, we have weighted extraction equipment to force the water from the fibers of the carpet and the padding underneath to effectively dry the material quickly.

When it comes to overcoming significant water damages in your local movie theater, do not trust the adequacy of the drying and extraction to your custodial staff. Our SERVPRO of Twin Falls & Jerome Counties emergency response team has the equipment and the expertise to make short work of the water damage in your building. Give us a call anytime that you need us at (208) 735-1447.

Click here for more about Twin Falls.

Twin Falls Property Owners Know SERVPRO Is Only a Phone Call Away for Rapid Water Removal

11/13/2018 (Permalink)

Storm Damage Twin Falls Property Owners Know SERVPRO Is Only a Phone Call Away for Rapid Water Removal Twin Falls, ID Homeowners Trust SERVPRO for Water Extraction After a Flood

Choosing the Right Flood Damage Service for Your Twin Falls Home

You come home to a flood loss crisis in your Twin Falls home; water is everywhere, things look pretty bad. Unfortunately, there is no way to know exactly when this all started since you were at work. However, you understand that you need to take immediate action or things are going to get out of hand, quick.

No one wants to spend time sitting around their Twin Falls area home waiting for a flood damage restoration company to call them back. Now you do not have to; we are a local company that provides 24/7 emergency response teams, along with highly trained technicians and access to advanced technology that makes recovering from flood damage quicker than ever before.

When you call SERVPRO, an entire team of IICRC-industry certified professionals get dispatched to your location and begin assessing the situation immediately. We understand how destructive contaminated flood water can be and make every effort to minimize your losses from the very beginning of our restoration process. You never have to wonder about what is going on, because our technicians take the time to explain every problem in detail. We make sure you understand what we intend to do and which issues you need to address first. Our staff even relays information to your insurance company to help you obtain the best results. Please do check to see if this type of flooding since it is weather-related, is covered under your policy.

At SERVPRO our technicians put their experience to work for you. We have access to all of the latest equipment, training, and resources, including both hand-held and truck-mounted water extractors of all shapes and sizes. As well as infrared moisture detectors, dehumidifiers, air movers, and negative air-flow machines. Our specially formulated cleaning and sanitizing agents can top of the water removal with a guarantee of a safe interior environment. We have access to everything necessary to return your property to a quality pre-flood damage condition quickly, “Like it never even happened.”

You can always depend on SERVPRO of Twin Falls & Jerome Counties to provide you with the emergency services you need to get things back on track fast. We are proud to offer quality cleanup & restoration services to homeowners throughout Buhl, Filer, Rogerson, and surrounding communities. (208) 735-1447

Some attractions and things to do right here.

Understanding water damage in your home

9/19/2018 (Permalink)

-The different categories of water.

In restoration, we see three different categories of water. The first (category 1) is what we’d call clean water. No, this does not mean you can drink it. What it means is the water came from a clean source such as a sink or toilet supply line (not the tank or bowl). Then we have category 2. The nickname for category two water is grey water. Some reasons you’d find category two losses are say the water from the upper level leaked through and damaged the lower level. If the water on the top level was category 1, passing through the multiple layers adds more possible pollutants, irritants, just overall dirt maybe, but because it’s moved through to a second level it’ll be considered category 2. Finally we have category 3 water. This water is dirty and carries any number of bacteria, waste, or so on. Anytime water comes from outside of a structure, contains feces, or is even found to be in a filthy environment we consider it category 3. Category 3 water requires us to wear full personal protective equipment and take care in our work so as to avoid contamination, injury or illness.

-Water and its ability to travel.

Water is both a necessary component to life as well as an amazing force of nature. One thing we find in many homes is water wicking up the walls. What that means is water doesn’t obey the typical laws of gravity. When looking at floods in structures we commonly find water climbing in drywall or wooden surfaces. Luckily we have a way to mitigate that. By drilling small holes behind the baseboards we are able to add airflow inside of the wall cavity in order to pull water out of the walls.

-How quickly should you respond?

In order to prevent secondary damages it’s suggested that you respond within 72 hours. Some of the secondary damages you could possibly see would be microbial growth (mold), or structural deterioration. Wood will start to swell, carpet can begin to delaminate, flooring may bow, waiting can cause a multitude of problems no building owner wants.

-Why should you use professionals to mitigate?

As mentioned before, secondary damages can occur quickly. Many people think that they can put air movement in the damaged area and use a shop vac to pull some water up. While that may “help”, remembering water will travel in any direction it wants is wise. We use high output air movers, not your standard fan, that are capable of pushing up to 3000 CFM (cubic feet per minute). It’s this volume and force combined with machines that can remove the moisture from the air, dehumidifiers, as well as some temperature control that will actually facilitate drying. At SERVPRO we’re proud to use the latest technology available to make your loss “Like it never even happened.”

Some words from recent customers

9/19/2018 (Permalink)

Here at SERVPRO we really strive to give our customers the absolute best service we can. Here are some thoughts from some of our recent customers.

”Great, Professional Company. We were very happy with their work and service from start to finish. Would highly recommend, if you have a remediation project.” –Spencer, ID

“We suffered extensive water damage to ceilings, fixtures, walls, and floors as a result of an overflowing shower upstairs.

   Luke and his team showed up promptly and worked quickly to get the situation in hand. Over four weeks of drying, removing damaged drywall, and installing and painting new drywall, they have always been highly professional and extremely personable.

   Luke was always immediately available to answer any question, and always specifically described beforehand, what needed to be done, and what the cost would be.

   We were especially impressed with how they contained the construction dust and debris from migrating into the rest of the place. We are very pleased with the quality of their work, would highly recommend them to anyone with the misfortune to need professional mitigation services, and will be glad to be a personal reference.” Joseph, ID

“The crew at SERVPRO do an awesome job of taking care of my customers whenever there is a claim. They communicate great with my clients and myself so that everyone is on the same page. Great response time too.” Kendall, ID

Fire in your home

9/19/2018 (Permalink)

-Fire and its devastating effects

Fire is one of the most devastating disasters a family can face. It can both destroy your home as well as your belongings in two stages. The original fire and then the damage caused by smoke and soot. We at SERVPRO have the products and training to help restore as much of your loss as possible. 

-secondary damages from smoke

Secondary damages from smoke can cause up to 75% of the total loss. Combustion of home building materials such as PVC can produce an acidic smoke and residue. This can cause etching of glass, deterioration of electronics and many other secondary issues. One important thing to remember is how quickly secondary damages will occur. Within hours, plastics will begin to yellow, clothes may become stained or deteriorated, and the same may happen to other soft goods like couches or rugs. It’s very important to move quickly so we can restore items first before having to replace them.

-Our cleaning process

Our highly trained and certified staff know how to respond to a fire. Some important steps would be to clean what we can inside the structure ASAP to prevent tarnishing of metals and etching of glass, pack out affected materials to be restored, isolate those materials, use an ozone machine to chemically remove odors, and use vacuums equipped with hepa filters to remove much of the soot. We use many of our own chemicals and cleaners that are made by and specifically for SERVPRO in order to clean structures efficiently.

Burst water supply line in Twin Falls

6/4/2018 (Permalink)

Water Damage Burst water supply line in Twin Falls A burst supply line was the cause of a large loss in a Twin Falls home

A burst pipe can cause significant water damage in a home.  Water leakage can also be terribly expensive, possibly causing personal schedule changes and insurance claims. Additionally, mildew and mold can become a problem long after the initial damage. Thankfully, there are experts in water damage that can help the problems from a burst pipe be much more manageable.

Leaking Pipes

Pay attention to leaking pipes! Diligence can minimize the collateral damage from a burst pipe. Pay attention to where water has leaked. The water and moisture may have already caused a small amount of damage. Call a professional to determine the best course of action as soon as possible. Attempting to mitigate the damage by yourself will, more often than not, create more damage.

Preventing Structural Damage

The possibility of structural damage is the key reason homeowners should be extra vigilant regarding the plumbing in their homes. Structural damage may be difficult to spot. You should always contact an experienced contractor such as SERVPRO of Twin Falls & Jerome Counties to assess possible structural damage from leaky or burst pipes.

Mold Hazards

Mold is another serious problem that stems from water damage. Mold can be particularly vexing to homeowners. Because mold is living, it can grow and fill large portions of a home without the homeowner being aware. Eventually, mold can lead to structural damage. Mold can be in basements, laundry rooms, kitchens and crawlspaces. Mold removal can be a very difficult task once a foothold has been secured.


Additional Considerations

The above factors illustrate how complicated the ramifications of a burst pipe can be. A homeowner should not attempt to deal with any of these issues without the assistance of an expert well versed in water damage repair and mold remediation. The skills needed to deal effectively with mold, structural damage, and leaking pipes are beyond the average homeowner. Homeowners that attempt these tasks quite often worsen the existing problems. It is always best to hire an expert to inspect the damage after experiencing a burst pipe. SERVPRO of Twin Falls & Jerome Counties has the experience as a full-service water restoration company to rectify and repair all the problems related to a burst pipe.  Solving the problem of a burst pipe correctly will protect the investment of your home for years to come.

Ways to prevent/minimize a fire damage to your property

6/4/2018 (Permalink)

Fire Damage Ways to prevent/minimize a fire damage to your property Home fire in Burley, ID

Here are a few interesting statistics about smoke alarms brought to you by the National Fire protection Association.

  • In 2009-2013, smoke alarms sounded in more than half (53%) of the home fires reported to U.S. fire departments.
  • Three of every five home fire deaths resulted from fires in homes with no smoke alarms or no working smoke alarms.
  • No smoke alarms were present in more than one-third (38%) of the home fire deaths.
  • One of every five (21%) of the home fire deaths, smoke alarms were present but did not sound.
  • In reported home fires in which the smoke alarms were present but did not operate, almost half (46%) of the smoke alarms had missing or disconnected batteries. Nuisance alarms were the leading reason for disconnected smoke alarms.

Below are a few simple precautions you can take around your home to prevent and/or minimize a fire in your home or business.

  • The single most important preventive measure a homeowner can take is installing and maintaining smoke/carbon monoxide alarms throughout the home.
  • Working smoke alarms should be found in each bedroom, outside each sleeping area, and on every level of the home.
  • Change the batteries in smoke/carbon monoxide alarms changed regularly. (A good time to do so is when the time changes in the spring and fall.)
  • Make sure you have an accessible fire extinguisher on each level of your home and be sure everyone in the house knows how to properly extinguish a blaze.
  • Reduce the risk of fire outside of the home by removing dying or dead trees and shrubs and by also keeping drybrush and debris at least 30 feet away from the home.
  • Keep gutters, roof, and eaves clear of debris?
  • Be sure any candles in the home are placed away from curtains and other furniture, as well as out of reach of children and pets.

If you find yourself in need of fire damage cleanup call the professionals at SERVPRO of Twin Falls & Jerome Counties.

Fire Prevention and safety in your office

6/4/2018 (Permalink)

Commercial fires in the Magic Valley are often the most devastating reality that a property owner will have to oversee. Fires are not limited to burn damage and smoke invasion on your property. Fires can force you to relocate temporarily so you can maintain running your business while the restoration process is completed. However, property owners who access and implement high-quality safety practices can often avoid the devastation and destruction that results from commercial fires. Read the brief outline provided below to learn how you can protect your property: 

1. Install Automatic Fire Sprinklers.

As many authorities know, having an automatic fire sprinkler on your property can reduce the risk of fire by up to 71%. Additionally, sprinklers can decrease your insurance premium. To keep your sprinkler in excellent condition, be sure that it is not blocked by dirt or paint. Also, be sure to inspect regularly your main control valve so that it is not left off. 

2. Conduct Fire Emergency Training.

The training can help prevent your staff members from being victimized. Here are a few subjects that should be covered in the emergency training: 

Hazard Recognition

Keep all combustible chemicals and materials away from heat-generating and electrical equipment. 

Prevention

Inspect your power sources regularly and don't overload your extension cords and outlets.  

Response

Teach your employees how to respond when a fire breaks out. Some subjects that should be covered include how to perform an organized evacuation, operate the fire extinguisher, and set the fire alarm. 

Other issues that should be involved in the training include:

• Breathing Apparatus Training

• Fire Extinguisher Training

• Confined Space Entry Training

• First Aid Training

• General Staff Emergency Awareness Training

• Evacuation Exercise  

Call SERVPRO of Twin Falls & Jerome Counties Immediately

Although accessing and utilizing fire prevention measures is crucial and advantageous, there is still a chance that a fire could break out on your commercial property. If this happens, you need to know who to call for fast, efficient restoration services. The company to trust is SERVPRO of Twin Falls & Jerome Counties. We have extensive industry experience and a passion for restoring offices to their original condition. We're ready to assist you immediately, so contact us now at 208-735-1447

EMERGENCY READY PLAN

6/4/2018 (Permalink)

Why SERVPRO EMERGENCY READY PLAN Download the app to get started today!

The Best Way to Reduce Business Interruption Following a Disaster is to Plan For it NOW. As many as 50% of businesses may never recover following a disaster, according to the latest industry research. Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place. Pre-planning can serve as an insurance policy aimed at peace of mind. By developing a SERVPRO Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business. Are You Ready?

Preparation is a key component for making it through any size disaster, whether it’s a small water leak, a large fire or an area flood. The best time for planning for such events is not when the event happens, but well before it happens. No one ever plans on a disaster, but you can plan for it. Now is the time to ask yourself, “Are you ready for whatever could happen?” The SERVPRO Emergency READY Profile is a start up approach that provides the critical information needed to begin mitigation and recovery services. It is designed to serve as a quick reference of important building and contact information. By working with SERVPRO’s Emergency READY Profile, your business will receive the benefit of over 40 years of experience in reducing the impact of any natural or man-made disaster. SERVPRO is a leader in water and fire damage response and can help you quickly get your property back in working order. The SERVPRO Emergency READY Profile Advantage A no cost assessment of your facility. – This means there is no need to allocate funds, giving you a great value at no cost. A concise Profile Document that contains only the critical information needed in the event of an emergency. – It will only take a little time to complete and will not take you away from current projects. But it will save a lot of time if ever needed. A guide to help you get back into your building following a disaster. – This can help minimize the amount of time your business is inactive by having an immediate plan of action. Establishes your SERVPRO of Twin Falls & Jerome Counties Franchise Professional as your disaster mitigation and restoration provider. – You have a provider that is recognized as an industry leader and close by. Identification of the line of command for authorizing work to begin. – This saves time so we can begin the work of mitigating the damage which can save you time and money. Provides facility details such as shut-off valve locations, priority areas and priority contact information. – Having a quick reference of what to do, how to do it and who to call provides solutions in advance of an emergency so that during the emergency you are “Ready for whatever happens.”

Call SERVPRO of Twin Falls & Jerome Counties today and schedule your free ERP!

Water Damage in your home, now what?

2/1/2018 (Permalink)

Water Damage Water Damage in your home, now what?  A water damage can happen in the blink of an eye. Call SERVPRO of Twin Falls and Jerome Counties for any of your restoration needs.

Water damage is the #1 reason homeowners file a file a claim with their insurance company.  Water can be very intrusive to your home very quickly.  Water will always follow the path of least resistance, saturating everything in its path.  It is important to know what you as a homeowner can do to help to prevent further damage from occurring.

Most of the time, water damage in a home is the result of an accident within the home and not weather related.  Whether it is a burst water line connected to an appliance, a bathtub overflowing, a washing machine that is malfunctioning or any of the other mishaps that can happen in a home; the most important thing to remember is to CALL A PROFESSIONAL!

At SERVPRO of Twin Falls and Jerome Counties it is always our goal to put our customers worries at ease.  When you make contact with our office, you will always speak to someone local that knows this business inside and out.  We will ask a variety of questions including: what type of flooring you have in your home, what the square footage is, and what areas are affected.  This allows our team to arrive promptly and ready to handle whatever disaster you are facing.  If you are planning on filing a claim with your homeowners insurance, we can help guide you through the process and deal with your insurance adjuster directly.  At SERVPRO of Twin Falls and Jerome Counties we are a preferred vendor for many local and national insurance companies.

After calling us at SERVPRO of Twin Falls and Jerome Counties use the guide below to minimize the damage to your home and belongings.

DO-

  • Shut off the source of water if at all possible or contact a qualified person to stop the water.(city water department, plumber)
  • If water has affected anything electrical, turn off the power to the affected area at the breaker box if it is safe to do so.
  • Remove as much water as possible by mopping and blotting.
  • Wipe excess water off of wood furniture after removing table top items.
  • Place aluminum foil or wood blocks between furniture legs and flooring.
  • Remove any paintings, documents, computers or any other materials that are valuable or sensitive and store them in an unaffected, dry area of the house.
  • Hang curtains and/or draperies off of the floor.
  • Take and furs and/or leather items to a separate dry space at room temperature.

DON’T-

  • Enter rooms with standing water where electrical shock hazards may exist.
  • Enter affected areas if electrical outlets, switches or any other electrical equipment has been exposed to water.
  • Leave books, magazines, newspapers or any other colored items on wet flooring and/or furniture to prevent staining.
  • Leave wet Oriental rugs or any rug, on a carpeted surface to prevent staining.
  • Use your household vacuum cleaner to remove water.
  • Use TVs or any other appliance while sitting in wet material.
  • Enter rooms or turn on light fixtures in a room where the ceiling is wet or sagging from retained water.
  • Wait to call our team. The longer you wait to call, the more secondary damage is occurring.  

Why us? : This humble bloggers opinion on choosing the right restoration company.

1/17/2018 (Permalink)

As I am sitting at my desk racking my brain, trying to figure out what readers would like to see in our company’s blog, it suddenly hit me...  Why us?  It seems like such a simple question but, to our potential customer it is a very important one. 

When my wife and I bought our first home, I can’t express the overwhelming feeling we had.  We had finally quit throwing our hard earned money out the window on rent and finally had a place to call our own!  A place that we could watch our 3 boys grow into young men, a place that we could paint the walls whatever color we would like, finally being able to hang our family pictures to the wall instead of trusting the silly putty wall hangers because we couldn’t put nails in the wall and get our deposit back.  Your home is your castle, whether it’s a one bedroom one bath starter home that you bought to start your journey in life, or it’s the dream home that you built after years of hard work.  You see, it doesn’t matter whether it’s your first or the 100th home you’ve owned, when you pull in the driveway you can’t help but feel pride in ownership.  So I find myself trying to answer this question; what would drive you as a homeowner to trust SERVPRO of Twin Falls and Jerome Counties to restore your castle after a disaster? 

Here are a few reasons why I would trust our crew in my castle:

Culture

At SERVPRO of Twin Falls and Jerome Counties we believe in treating every home or business we step foot into as if it were our own.  One of our company goals is to treat everyone and everything as you would if it was our family going through this loss.  It doesn’t matter if it’s a small stain on the carpet or three feet of raw sewage in a basement, we will treat your loss with the utmost respect and professionalism.

Communication

At SERVPRO of Twin Falls and Jerome Counties we know that communication is key. When you experience a loss in your home, you have many questions.   It is our goal to have someone available to answer your questions right away.  We want you to know that as our customer, we work for you, not the other way around.  We have worked hard to develop our brand in the Magic Valley as the company that works for you! 

You and your insurance company will be informed every step of the way.  We always work on an approval only basis.  This means that we will only do the work that you as the homeowner and/or your insurance company has approved.  We want to make sure this process is as smooth and painless as possible. 

Dry First

At SERVPRO of Twin Falls and Jerome Counties we believe in Applied Structural Drying.  In simple terms, we do not want to come into your house and just start tearing things apart.  We have invested a lot of time and assets into equipment, training, and tools that allow us to dry the structure with minimal disruption.  If there is a way to extract and mitigate the damage without tearing out floors and/or walls, we have the equipment and knowledge to do it.  By doing this, we minimize the disruption of your life and more importantly keep the overall cost of the loss down.

Highly Trained Specialists

Since first opening the doors in 1967, training has been the backbone of SERVPRO success nationwide.  In Twin Falls, this is something that is very important to us as a company.  We are an IICRC (Institute of Inspection, Cleaning and Restoration Certification) certified firm.  The IICRC is a certification and Standards Developing Organization (SDO) non-profit organization for the inspection, cleaning and restoration industries and is what most insurance companies base their standards on.  Unlike most companies, ALL of our employees are trained to these standards.  

Faster to Any Size Disaster

A fast response is crucial!  An immediate response helps to minimize the damage and the cleaning and restoration costs.

Water is particularly invasive, quickly spreading throughout your property and being absorbed into floors, walls, furniture, etc. Our Technicians arrive fast and start the extraction right away.  The faster we can extract and stabilize, the fewer things become damaged.

At SERVPRO we utilize the 1-4-8 method when responding to emergencies.  Within the first hour you will receive a follow-up call from our team, letting you know our estimated arrival.  Within the first 4 hours, we will arrive on-site ready to start mitigating the loss.  Within the first eight hours, we will have a job scope verbally communicated to the property owner.   

5 easy steps to prevent frozen pipes this winter!

1/16/2018 (Permalink)

Water Damage 5 easy steps to prevent frozen pipes this winter! Frozen pipes are one of the main sources of water damage in a home.

Summer is over, the first chill is in the air and your garden is wilting due to the early morning frost.  As homeowners, there are a few easy, yet critical things we need to do to prevent pipes from freezing once that cold East wind blows through the Magic Valley.

Why you ask?  When water freezes it expands, if there is water trapped in your pipes it could cause a burst- Flooding your basement, ruining drywall and costing thousands of dollars in repairs.  Frozen water lines that burst are often some of the most expensive and time consuming losses we see in the Magic Valley.

Bottom line, take these precautionary measures in the fall to prevent a catastrophic failure within the plumbing of your home during our cold winter months. 

Here are 5 steps everyone can take to help prevent frozen pipes this winter.

Step 1: Drain exposed/ unused lines.

The first thing every homeowner should do is get the water out!  Garden hoses and sprinkler lines are one of the most common culprits of burst pipes. 

Make sure all outside hoses are detached from the spigot and allow the spigot to drain.  If you leave a garden hose attached to the outside water spigot, your chances of having a water damage in the spring increase dramatically.  While it is true that most outside water sources are “frost free,” if a hose is connected there is no way for the water to drain and will lead to a burst.

In Idaho, our main water supply line coming into our homes is typically buried 36” or more due to our average frost line being 31”.  The same can’t be said for our automatic sprinkler lines.  The average depth for sprinkler lines is only six to eight inches, well above our frost line.  This means that if your sprinkler lines have not been properly drained, there is an overwhelming chance that the lines will freeze.

It is best to have a professional come and blow out your automatic sprinkler lines every fall.  While most of us have an air compressor at home, few of us have one with the appropriate psi to purge all of the water through the system.

Step 2: Insulate exposed piping

In an ideal situation, all of our homes plumbing would be within the structure and in a heated space.  Unfortunately for us as homeowners, this is not always the case.   Focus on the unheated areas of your home- attics, crawlspaces and basements.  If you have any piping within these spaces, insulated them properly with sleeves wrapping or heat tape.  All of these can be purchased at your favorite hardware/home improvement store.

Step 3: Open cabinet doors

When we get into the coldest months of the year, when the temperature rarely gets above the freezing mark, even our indoor plumbing can be subject to freezing.  The easiest and most cost effective way to help with this is opening your cabinet doors.  I know that none of us want every cabinet in the house open (especially my wife) but, during our cold snaps, the increased airflow will help keep the pipes within the wall above the freezing point.

Step 4: let it drip!

When one of our famous Idaho cold fronts move in and the temperatures plummet, let all of your faucets drip.  By just allowing the water to continuously drip, the water inside the pipes is moving, relieving pressure.  Therefore not allowing a freeze up to occur.

Step 5: Shut off the water completely

If you’re planning a trip during the winter months, take the extra precaution and turn off the water coming into your home.  This ensures that you won’t come home to a new swimming pool where your living room used to be.  When the cold water sits unused in your pipes it increases your chance of a frozen pipe.  More importantly, if your home was to lose power for a few days while you’re away during sub-zero temperatures, you could come home to an absolute disaster!  So, why take the risk?  Take the extra precaution and turn your water off while away.  The water main shut off is typically found in the basement of your home where the water line enters the structure.  If you can’t find it, look in your property records to locate the shutoff valve.

Homes Benefit from Mold Cleanup.

9/5/2017 (Permalink)

Mold Remediation Homes Benefit from Mold Cleanup. Laundry Room

It is tempting to research a bit and then try to remove household mold without professional help. Save yourself the frustration and be confident that the microbial infestation in your house is abated properly with a call to SERVPRO of Twin Falls/Jerome Co.

Mold damage to your home is not a reflection on how well you keep your home clean. Mold spores are always in the air, indoors and out, awaiting the perfect conditions to activate and grow. Our mold remediation specialists have advanced training in mold mediation. Understanding mold is the key to resolving a mold proliferation.    When you smell an earthy, musty odor or see streaking and staining of surfaces, ask us here at SERVPRO of Twin Falls/Jerome Counties to investigate. Mold spores need water and a source of organic matter to transform from specks floating in the air to rapidly expanding colonies. Mold comes in a rainbow of colors and textures from fuzzy to leathery. It slowly destroys building structures and personal belongings if not remediated by our trained technicians. Susceptible individuals with allergies or other sensitivities report health issues when a mold is on the upswing, but only a health care practitioner appropriately advises in those cases.    SERVPRO of Twin Falls/Jerome Co. crews receive certification in remediation techniques developed by the Environmental Protection Agency (EPA,) and use these efficient protocols to almost rid your home of current infestations and avoid future problems. However, total extermination and elimination of these fungi are not possible. The first task is to contain the mold. We use physical barriers like plastic sheeting when the mold outbreak is small. Negative air pressure machines arrive with us when larger mold out breaks are present. They filter the air and vent residues outside of living areas, ensuring that spores and other particulates do not circulate in your home’s atmosphere.    Next, the moldy material, including any porous surface infiltrated, is removed and bagged for proper disposal. Our staff wears personal protective equipment (PPE) throughout for safety during each step. We apply professional-grade antimicrobials to the affected area and vacuum up debris using equipment with HEPA filtration systems. The crew replaces any building material removed with the mold, and paints, stains or otherwise finish the area to look “Like it never even happened.”    No remediation is complete until we find the cause of the mold and it is repaired and the mold is eliminated.

Tips to Avoid a Kitchen Fire

9/5/2017 (Permalink)

Fire Damage Tips to Avoid a Kitchen Fire Unattended Cooking Twin Falls, Idaho

Did you know the kitchen is where more home fires occur than anywhere else in the house and that cooking is the number one cause of home fires?

  1. Never leave cooking food unattended – stay in the kitchen when frying, grilling or broiling food. If you must leave the kitchen, even for a second, turn off the stove.
  2. Check your food regularly while cooking and remain in the home while cooking.
  3. Use a timer so you’ll remember that the stove or oven is on.
  4. Don’t wear loose clothing or dangling sleeves while cooking.
  5. Keep the kids away from the cooking area. Enforce a “kid-free zone” and make them stay at least three feet away from the stove.
  6. Keep anything that can catch fire - pot holders, oven mitts, wooden utensils, paper or plastic bags, food packaging, and towels or curtains—away from your stove, oven or any other appliance in the kitchen that generates heat.
  7. Clean cooking surfaces on a regular basis to prevent grease buildup.
  8. Consider purchasing a fire extinguisher to keep in your kitchen. Contact your local fire department to take training on the proper use of extinguishers.]
  9. Always check the kitchen before going to bed or leaving the home to make sure all stoves, ovens, and small appliances are turned off.

Fire/Smoke Damage Is Restored with Professional Help

8/31/2017 (Permalink)

Fire Damage Fire/Smoke Damage Is Restored with Professional Help Kitchen Fire

SERVPRO Provides Cleanup for Fire/Smoke Damaging Events.

Homeowners/Business owners go years managing their own home/business without ever calling anyone to help. A major event like a fire can change in a blink of an eye. SERVPRO focuses on providing high-quality fire damage restoration service to meet your needs.   We arrive quickly, and with agreement from you and your insurance adjuster, puts together the restoration plan that guides the crew assigned to the steps needed to cleanup and then restore your home to pre-fire loss condition.   Our team members are familiar with current fire restoration industry standards and follow the guidelines of the IICRC. and the use of products and equipment that meet or exceed the standards. We evaluate the structure and contents throughout your entire home/business soiled with residue and select appropriate and effective tools and cleaners to remove the soot and debris. Charred areas may be sanded down and refinished or replaced, if necessary. Restoration is our mission, to save time and money, and to reduce the disruption to your home/business. After the visible effects of the fire disappear we resolve any odor issues with strategies ranging from thorough cleaning through spray neutralizers to thermal fogging, in extreme cases.    If you are home/business owner that experience a fire this year, SERVPRO of Twin falls and Jerome Counties stands ready to help. Call our offices at (208) 735-1447 to set up a time to come and visit with you to see how we can help to bring you home/business back to preloss condition.

SERVPRO of Twin Falls & Jerome Counties 24 Hour Emergency Water Damage Service

6/1/2017 (Permalink)

Water Damage SERVPRO of Twin Falls & Jerome Counties 24 Hour Emergency Water Damage Service SERVPRO of Twin Falls & Jerome Counties provides 24 hour fire and water damage restoration service in Twin Falls & Jerome Counties

SERVPRO of Twin Falls & Jerome Counties is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 
208-735-1447

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Twin Falls & Jerome Counties has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?
  • What year the house was build?

About SERVPRO of Twin Falls & Jerome Counties

SERVPRO of Twin Falls & Jerome Counties specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Does Your Twin Falls or Jerome County Home Have A Mold Problem?

6/1/2017 (Permalink)

Mold Remediation Does Your Twin Falls or Jerome County Home Have A Mold Problem? Be careful! Without proper training, you could be spreading mold throughout your home.

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of Twin Falls & Jerome Counties for mold remediation services.

What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of Twin Falls & Jerome Counties specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today – 208-735-1447

Twin Falls & Jerome Counties Smoke and Soot Cleanup

6/1/2017 (Permalink)

Fire Damage Twin Falls & Jerome Counties Smoke and Soot Cleanup Smoke and Soot Damage Can Cause a Pervasive Odor in Your Twin Falls or Jerome Counties Home.

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Twin Falls & Jerome Counties will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 
208-735-1447

Our Highly Trained Restoration Specialists can restore your Twin Falls or Jerome County Home

6/1/2017 (Permalink)

General Our Highly Trained Restoration Specialists can restore your Twin Falls or Jerome County Home We are an IICRC Certified Firm

SERVPRO of Twin Falls & Jerome Counties is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Twin Falls & Jerome Counties

SERVPRO of Twin Falls & Jerome Counties specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Stop Frozen Pipes!

12/7/2016 (Permalink)

Water Damage Stop Frozen Pipes! Water Pipe damage caused by freezing.

The time for frozen pipes is upon us. SERVPRO of Twin Falls wants to make sure you are protected, before any water loss strikes your home.  Make sure any vacant rentals, vacation homes, or buildings are winterized properly to protect from broken pipes and water damage. Double check insulation in crawl spaces, out buildings, and attics. SERVPRO of Twin Falls recommends hiring a licensed plumbing professional to winterize water systems in homes and other properties. Protect yourself from the damaging effects of a water loss situation. SERVPRO of Twin Falls is always here to help in any pre or post loss condition.

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